Effective Date: June 26, 2026

At Menlo Auto Detailing, your satisfaction is our top priority.

We want you to be amazed by the transformation of your car!

Disclaimer

Please read and review our Terms and Conditions page carefully before booking your appointment. By scheduling service with us, you acknowledge and agree to the terms outlined, including our limitations of liability.

Our Services

Please note that all starting prices may be adjusted depending on the vehicle's condition. Any changes in price will be communicated to the customer before any work commences.

Open Communication is Key

Open communication throughout the detailing process is vital. Feel free to ask questions or raise any concerns before, during, or after your appointment. This allows us to tailor the service to your expectations and avoid any misunderstandings.

Dispute Resolution

To make a claim, please contact us within 24 hours of the service completion by phone, text at +1 650-774-3231, or email at [email protected]. Please provide pictures of the area in question via text or email within 24 hours of making the claim. We'll do our best to address your concerns fairly.

However, for claims exceeding a specific timeframe or concerning pre-existing, unrepairable damage, a mutually agreeable resolution will be necessary.

Payment

We no longer accept cash payments. Prepaid booking is required to secure your appointment. If additional work or services are requested and approved during the appointment, those charges will be added to the work order and collected at checkout or processed through a mobile invoice.

Please review all service details, inclusions, and pricing carefully before scheduling, as they are clearly listed. By booking, the customer agrees to all payment, cancellation, and service terms.

Satisfaction Guarantee

To ensure the highest level of service and satisfaction, we ask that all customers be present at both the start and completion of their detailing appointment. This allows us to discuss any specific areas of concern beforehand and confirm that all expectations have been met upon completion.

At the end of the service, customers are required to inspect the vehicle on-site with our detailing technician. This is the time to review the work, address any concerns, and request touch-ups if needed. Once the customer approves the completed work, the job is considered finalized and satisfactory.

A Note About Refunds

Due to the personalized nature of our detailing services, refunds are generally not offered once services have been completed. However, we understand that minor imperfections or missed areas can occasionally occur. In such cases, and at our sole discretion, we may offer a touch-up or minor correction as a courtesy. Any such requests must be made within 24 hours of the original service and must pertain to items that were reasonably included in the agreed scope of work.

Cancellation & Refund Policy

Customers may cancel their appointment and receive a full refund if the cancellation request is submitted at least 48 hours prior to the scheduled appointment time.

Cancellations made within 24 to 48 hours of the scheduled appointment time will be eligible for a 50% refund of the total booking amount. The remaining 50% will be retained as a cancellation fee.

As an alternative to cancellation, customers may elect to have their payment held as a credit on file and applied toward a future appointment date of their choosing, subject to availability. This option allows customers to retain the full value of their booking without the need to process a refund.

When an appointment is booked, we immediately reserve dedicated time, personnel, equipment, and resources to fulfill the service. Because appointment availability is limited, late cancellations often prevent us from accommodating other customers and may impact staffing and operational scheduling. The cancellation fee helps offset these costs and ensures that appointment times are reserved exclusively for each customer upon booking.

No-shows, missed appointments, or appointments canceled after the scheduled appointment time are non-refundable.

Refunds will not be provided for customer-related circumstances, including but not limited to scheduling conflicts, late arrivals that prevent completion of the scheduled service, changes of mind, failure to review booking details, inability to provide access to the vehicle, or any other situation beyond our reasonable control.

If a cancellation results directly from an error caused by our scheduling system, website, payment processing platform, or administrative operations, customers may be eligible for a full refund or the option to reschedule at no additional cost.

Questions or Requests

For all cancellation requests, rescheduling inquiries, refund requests, or booking-related concerns, please contact our support team at [email protected]. We will review all requests promptly and work to provide a fair resolution whenever possible.

Limitation of Liability

Menlo Auto Detailing is not responsible or liable for any damage or imperfections that existed prior to the start of service, including damage that is revealed or worsened during or after detailing.

Pre-Existing Exterior Damage

Menlo Auto Detailing is not responsible or liable for any exterior damage or imperfections that existed prior to the start of service, including damage that is revealed or worsened during or after detailing. Some issues may not be visible until cleaning begins.

This includes, but is not limited to: Damage to paint, body panels, wraps, and exterior finishes, as well as plastic, gloss, matte, vinyl, and rubber surfaces.

Examples include scratches, scuffs, dents, dings, swirl marks, stains, hazing, oxidation, faded or failing clear coat, and chipped or peeling paint.

Wrapped vehicles with vinyl, gloss, satin, or matte wraps may have pre-existing wear, including tears, rips, lifting edges, discoloration, staining, fading, oxidation, adhesive failure, or chemical etching from improper care, bird droppings, tree sap, or environmental exposure.

We are not responsible for damage resulting from detailing or washing of compromised or aged wraps.

Wrapped surfaces may react unpredictably to chemicals, water, heat, or friction, and results are not guaranteed.

Specialty Materials & Aftermarket Components

Vehicles equipped with ceramic brakes, carbon fiber components, painted or specialty-finish calipers, aftermarket or custom wheels, rims, or materials require specialized care and may carry increased risk during detailing. We do not guarantee full restoration of wheels, rims, or calipers. Brake dust etching and wheel damage may be permanent.

Trim, Glass, Wheels, Rims, Sensors & Additional Components

We are not responsible for pre-existing or resulting issues involving damaged or worn trim (plastic, chrome, gloss black, vinyl, or rubber), cracked, chipped, scratched, stained, chemically etched, or water-spotted glass, rust, corrosion, curb rash, fogged or cracked lights, torn seals, damaged emblems or decals, faulty gas caps, or loose, failing, or improperly installed aftermarket parts.

This includes water intrusion caused by worn or damaged seals or components, which may result in mechanical or electrical issues.

Sensors, cameras, and electronic components may be loose, misaligned, faulty, or previously damaged. We are not responsible for sensors, cameras, trim pieces, emblems, or other exterior components that detach, malfunction, or suffer electrical damage during or after detailing due to pre-existing condition, age, improper installation, or wear.

Wheels and rims may have pre-existing damage from brake dust, tar, road debris, chemicals, environmental fallout, tree sap, or staining. Depending on exposure time and prior treatment, this damage may be permanent.

Custom or aftermarket wheels require extreme caution and may already have defects in chrome, gloss, matte, satin, or other specialty finishes.

Customers acknowledge that the vehicle may have pre-existing exterior damage, and all services are performed with these risks in mind. A pre-service inspection may be conducted, but ultimate responsibility for the condition of the vehicle rests with the owner.

Pre-Existing Interior Damage

Menlo Auto Detailing is not responsible or liable for any interior damage or imperfections that existed prior to the start of service, including damage that is revealed or worsened during or after detailing. Some issues may not be visible until cleaning begins.

This includes, but is not limited to:

Surfaces & Upholstery: Scratches, scuffs, tears, stains, or discoloration on leather, vinyl, fabric, plastic, trim, or headliners.

Glass & Screens: Cracked or damaged mirrors, screens, or infotainment displays.

Electronics & Controls: Malfunctioning seat controls, seatbelts, climate systems, gauge clusters, buttons, switches, sensors, or infotainment systems due to age, wear, or prior damage.

Aftermarket Components: Any pre-installed aftermarket parts, accessories, or modifications.

Odors & Contaminants: Existing odors, pet hair, mold, smoke, or biohazard contamination. Deep stains or odors may not be fully removable, and no guarantees are made for complete odor elimination.

We are not responsible for aggravation of pre-existing conditions, including but not limited to scratches, cracked or loose trim, damaged upholstery, or faulty electronics.

Customers acknowledge that the vehicle may have pre-existing interior damage, and all services are performed with these risks in mind. A pre-service inspection may be conducted, but ultimate responsibility for the condition of the vehicle rests with the owner.

Photos & Documentation

By scheduling and booking services, you authorize and consent to the recording of photos, videos, and audio of the vehicle and all customer interactions for documentation, quality control, training, and dispute resolution purposes.

Customer Safety

Customers are responsible for maintaining a safe and adequate workspace for detailing services. This includes ensuring there is sufficient room for all doors, hoods, trunks, and equipment to open and operate freely.

Menlo Auto Detailing is not responsible or liable for any injuries, slips, trips, falls, or accidents that occur on or around the premises, in or around your vehicle, or while entering or exiting your vehicle—whether accidental or otherwise.

This includes, but is not limited to, incidents caused by: Wet, slick, or freshly cleaned surfaces. Footwear type, grip, or friction with interior mats or flooring. Movement around, into, or out of the vehicle during or after service.

By proceeding with service, you agree that Menlo Auto Detailing is not responsible or liable for any personal injury related to your visit or interaction with your vehicle before, during, or after detailing.

Chemicals, Products, & Health Risks

Our detailing products are industry-standard and safe when used properly, but they may produce odors or vapors. Menlo Auto Detailing is not responsible or liable for any allergic reactions, respiratory issues, or other health effects caused by exposure to cleaning agents, fragrances, or chemicals used during service. Customers with known sensitivities should inform us in advance.

Customer-Provided Products & Materials Policy

To maintain the highest level of quality, consistency, and safety, we do not use customer-provided cleaning products, chemicals, tools, or materials under any circumstances.

Our detailing process is built around professional-grade products, equipment, and techniques that have been carefully selected, tested, and trusted by our team through years of experience. These products allow us to maintain consistent results and uphold the quality standards our customers expect.

Using outside products can introduce variables that are beyond our control, including product compatibility issues, unexpected reactions, surface damage, or differences in application methods. Allowing customer-provided products may also create uncertainty regarding product performance and responsibility in the event of unexpected results.

For this reason, the use of customer-supplied products or materials means we cannot guarantee the final results, longevity, or overall performance of the service. Any concerns, inconsistencies, or issues resulting from products outside of our approved detailing process will not be the responsibility of our team.

We are always happy to discuss product preferences, specific concerns, vehicle requirements, or special requests. If you have questions about our products, techniques, processes, or would like to request a specific approach, please ask to speak with a lead technician prior to your appointment. Our team will be happy to review available options and determine the best solution for your vehicle while maintaining our professional standards.

Thank you for understanding that our product selection and procedures are designed to protect your vehicle and ensure the highest-quality results.

Child Car Seat Cleaning

Child car seat cleaning is an optional add-on service and must be requested in advance—either during the booking process, prior to the appointment, or before any work begins. Please note the following important conditions:

Customer Responsibility for Removal

Customers are responsible for removing child car seats prior to the start of service to allow proper access for cleaning. If car seats are not removed, our team will not touch, unbuckle, or remove them under any circumstances for liability and safety reasons. In such cases, we will simply clean around and underneath the car seats as best as possible.

Limited Service Scope

When car seats remain installed, we may lightly vacuum the surface as a complimentary courtesy, but no deep cleaning or shampooing will be performed unless the service was pre-approved and requested. Any additional services, such as shampooing or stain removal of car seats, must be scheduled and confirmed beforehand.

Reinstallation of Car Seats

If customers remove the car seats before service, our team will place them back in the vehicle once the detail is complete—either in the trunk or in the seat position with the back facing outward.

We do not reinstall, secure, or tighten any car seat straps, bases, or attachments. It is the customer's responsibility to ensure the car seat is properly and securely reinstalled before driving.

Safety & Liability Disclaimer

Menlo Auto Detailing assumes no liability for any injury, damage, or accident that may result from: Improper or incomplete car seat installation or reinstallation.

Loosened straps, belts, or bases caused during cleaning or vehicle movement.

Faulty car seat mechanisms, manufacturer defects, or installation errors.

We strongly recommend all customers inspect and verify the secure installation of child car seats immediately after service and before operating the vehicle.

By booking our services, the customer acknowledges and agrees to these terms regarding child car seat cleaning and handling.

Disclaimer for Engine Bay Washing

We are not responsible for pre-existing or resulting issues related to the engine bay or undercarriage, including leaks, corrosion, electrical failures, mechanical issues, or water intrusion caused by worn or damaged components.

We take every precaution to ensure the safety of your vehicle during engine washing services. However, Menlo Auto Detailing is not responsible or liable for any damage to the engine or its components resulting from engine washing, including but not limited to electrical failures, mechanical issues, or water intrusion.

Engine washing is performed at the owner's risk, and we recommend consulting your vehicle manufacturer's guidelines regarding engine cleaning procedures.

By opting for this service, you acknowledge and accept these terms.

Battery and Electrical System Liability

During the detailing process, doors, lights, and other electrical components may remain open or active for extended periods to allow full interior and exterior cleaning.

As a result, there is a small possibility of battery drainage or related electrical issues. We are not responsible for mechanical, electrical, or sensor issues that occur during or after service, including but not limited to alarms, cameras, sensors, infotainment systems, or automatic features.

We are not responsible for malfunction of interior electronics, screens, seat controls, climate systems, or sensors that fail due to age, wear, or prior damage.

Customers are responsible for ensuring their vehicle's battery and electrical systems are in good working condition prior to service. In cases where a battery dies, Menlo Auto Detailing may offer assistance (such as a jump-start) as a courtesy; however, we are not liable for any electrical damage or performance issues that may result.

Menlo Auto Detailing is not responsible or liable for dead batteries, electric charging port malfunctions, or lights (interior or exterior) staying on during or after service.

These issues can occur naturally when a vehicle's battery is already weak or nearing failure, as several hours of door or light activity alone would not typically deplete a healthy battery.

Important Note — Please Read

All services provided are cosmetic in nature only. We do not guarantee full removal of permanent stains, scratches, swirl marks, oxidation, pet hair, odors, or any other pre-existing damage. Results vary based on vehicle condition, age, paint type, and prior maintenance. Any issues or concerns reported after on-site inspection and customer approval are not the responsibility or liability of Menlo Auto Detailing.

We are also not responsible or liable for any damage, contamination, or changes to the vehicle's condition that occur after service completion and departure. Because a vehicle's full condition cannot always be determined before service begins, certain defects or imperfections may become visible during or after detailing.

We cannot assume responsibility for any pre-existing conditions or defects. We are not responsible or liable for pre-existing or resulting issues including but not limited to manual or power seats, including seat tracks & rails, motors, wiring, window tracks, sensors, memory settings, airbags, or electronic components. Seat movement during detailing may reveal or worsen existing wear, faults, or prior damage.

We are not liable for seat malfunctions, electrical issues, warning lights, or loss of settings occurring during or after service due to pre-existing conditions. We are not responsible or liable for damage, spotting, contamination, or finish degradation caused by environmental exposure after service, including rain, dust, pollen, tree sap, bird droppings, sun exposure, or road debris.

We are also not responsible for damage to loose, brittle, or fragile components, including trim, clips, vents, emblems, or weather stripping. Product durability, including waxes and UV protectants, depends on driving habits, maintenance, environmental exposure, and storage conditions. No guarantees are made on longevity. If the vehicle is not present, accessible, or ready at the scheduled service time, the appointment may be canceled and fees may apply.

By scheduling and booking our detailing services, you also agree not to hold Menlo Auto Detailing liable for any damages to your vehicle, including but not limited to what is listed above.

Items Left in the Vehicle

Menlo Auto Detailing is not responsible or liable for any personal belongings left in the vehicle, including but not limited to car keys/fobs, electronics, phones, money, credit cards, clothing, or jewelry. We strongly advise customers to remove all valuables and personal items prior to the appointment. Claims regarding missing or damaged personal property will not be accepted under any circumstances.

Weather & Environmental Limitations

In cases of inclement weather or unsuitable work environments (e.g., lack of shade, unsafe parking area, or water access), we reserve the right to reschedule or modify the service. Quality of work may be affected by environmental conditions, and we are not liable for limitations imposed by such factors.

Access to Water & Electricity

We provide our own water and electricity for our mobile detailing services, and may request access to such resources in case of equipment failure.

Right to Refuse Service

We reserve the right to refuse, cancel, or discontinue service at any time for any reason deemed necessary by our staff. This includes, but is not limited to: Unsafe working conditions; hostile, aggressive, or disrespectful behavior toward our staff; uncooperative or disruptive conduct; vehicles in conditions that pose health or safety risks, such as the presence of biohazards, mold, excessive filth, insect or rodent infestations, or hazardous contamination; location restrictions, HOA rules, or local regulations preventing service; faulty machinery or equipment failure; vehicle condition requiring services beyond what was booked; refusal to agree to posted terms, conditions, or liability policies.

We are committed to providing a safe, respectful, and professional experience for both our customers and team.

SMS / Text Messaging Terms of Service

These mobile messaging terms apply to text message communications between you and Menlo Auto Detailing.

Program (Brand) Name and Description

This SMS program is operated by Menlo Auto Detailing. By providing your mobile phone number and opting in, you consent to receive text messages (SMS/MMS) from Menlo Auto Detailing related to appointment scheduling and confirmations, service reminders, follow-ups, quotes and estimates, customer care, billing and payment notifications, and—where you have separately agreed—occasional promotional offers. The types of messages you receive depend on the consent you provide.

Opt-Out Instructions

You can cancel the SMS service at any time. Simply text "STOP" to +1 650-774-3231. After you send "STOP," we will send you a confirmation message, and you will no longer receive SMS messages from us.

Rejoining Instructions

To rejoin after opting out, simply sign up again the same way you did initially, and we will resume sending SMS messages to you.

Help Instructions

If you experience any issues with the messaging program, reply with the keyword "HELP", or contact us directly at +1 650-774-3231 or [email protected].

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Message and Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

Privacy

For information about how we collect, use, and protect your information, please review our Privacy Policy at https://menloautodetailing.com/privacypolicy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

Compliance with Industry Standards

Our messaging program is operated in accordance with applicable CTIA guidelines, carrier requirements, and industry standards for mobile messaging.

Legal Compliance

Menlo Auto Detailing complies with all applicable laws and regulations governing SMS/text message communications, including the Telephone Consumer Protection Act (TCPA).

We reserve the right to update these Terms & Conditions at any time. Continued use of services constitutes acceptance of revised terms.

Disclaimer

Please read and review our Terms and Conditions page carefully before booking your appointment. By scheduling service with us, you acknowledge and agree to the terms outlined, including our limitations of liability.

Thank you! — The Menlo Auto Detailing Team