Effective Date: 06/10/2026

Menlo Auto Detailing ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, book or receive our services, and communicate with us—including by SMS/MMS text messaging in compliance with A2P 10DLC regulations.

By using our website, booking our services, or communicating with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, email address, phone number, mailing or service address, vehicle information, and other details you provide when filling out forms, booking appointments, requesting a quote, or communicating with us.

Payment Information: Billing details necessary to process payment for services.

Card transactions are handled through secure, PCI-compliant payment processors; we do not store full card numbers.

Usage Information: Information related to website visits, form submissions, and engagement with our emails and SMS messages.

Transactional Information: Records of services booked or purchased, appointments scheduled, photos and documentation of the vehicle, and related communications.

2. How We Use Your Information

We use your information to:

Provide, schedule, and complete the detailing services you request.

Communicate with you about appointments, confirmations, reminders, follow-ups, quotes, billing, and customer care.

Send you text messages (SMS/MMS) that you have consented to receive.

Process payments for services rendered.

Respond to your questions, requests, and claims.

Improve our services, website, and customer experience.

Comply with legal obligations and enforce our Terms and Conditions.

3. SMS / Text Messaging Consent

When you provide your mobile phone number and opt in, you consent to receive text messages (SMS/MMS) from Menlo Auto Detailing, such as appointment scheduling and confirmations, service reminders, follow-ups, quotes and estimates, customer care, billing and payment notifications, and—where separately agreed—occasional promotional offers.

Message and data rates may apply. Message frequency varies.

You can opt out at any time by replying STOP. You can reply HELP for assistance.

Consent to receive text messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

4. How We Share Your Information

We do not sell your personal information.

We may disclose your information only in the following limited circumstances:

Service Providers and Subcontractors: With trusted vendors who perform services on our behalf, such as payment processing, scheduling, customer support, and messaging delivery, and only to the extent necessary to provide those services.

Legal Requirements: When required to comply with applicable law, regulation, legal process, or enforceable governmental request, or to protect our rights, safety, or property.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, to provide our services, to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

Request access to the personal information we hold about you.

Request correction or deletion of your personal information.

Opt out of marketing communications, including SMS (reply STOP) and email (use the unsubscribe link).

To exercise any of these rights, contact us using the information in the "Contact Us" section below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use the site. You can manage cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Children's Privacy

Our services and website are not directed to children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:

Menlo Auto Detailing

Phone / Text: +1 650-774-3231

Email: [email protected]

Service Area: 713 Santa Cruz Ave Menlo Park California, United States 94025

Website: https://menloautodetailing.com